Grievance Policy

Last updated: January 2025

1. Purpose

Native Circle is committed to providing a platform that respects and honors all users. This Grievance Policy outlines the process for addressing complaints, concerns, or grievances related to our services, content, or user interactions.

2. Types of Grievances

We address grievances related to:

Content that may be offensive, inaccurate, or inappropriate
Copyright or intellectual property violations
Harassment or abusive behavior
Privacy concerns
Service-related issues
Account-related problems

3. How to File a Grievance

You can file a grievance through the following methods:

Email: grievance@nativecircle.in
Contact Form: Use our contact us page
Mail: Native Circle LLP, India

Please include the following information in your grievance:

Your name and contact information
Description of the grievance
Relevant URLs or content references
Any supporting documentation

4. Grievance Resolution Process

Step 1: Acknowledgment

We will acknowledge receipt of your grievance within 48 hours.

Step 2: Investigation

Our team will investigate the matter thoroughly, typically within 7-14 business days.

Step 3: Resolution

We will take appropriate action and communicate the resolution to you.

Step 4: Follow-up

We may follow up to ensure the issue has been satisfactorily resolved.

5. Our Commitment

We are committed to:

Treating all grievances seriously and with respect
Maintaining confidentiality throughout the process
Providing timely responses and resolutions
Taking appropriate corrective action when necessary
Learning from grievances to improve our services

6. Contact Information

For grievances or complaints, please contact:

Grievance Officer:
Email: grievance@nativecircle.in
Address: Native Circle LLP, India
Response Time: Within 48 hours