All Sellers must accept cancellations, returns, refunds and adjustments in accordance with the policies and any terms, conditions, and policies that appear on our Product Listing at the time of the applicable order.

Cancellations, Returns & Refunds

The Policy envisages the terms and conditions under which:

1. You are permitted to return goods purchased by you, subject to a valid reason;
2. a refund may be obtained for goods purchased by you, subject to certain conditions ;
3. you may cancel orders for goods purchased by you within a stipulated period of time"

It is important to note while the Company makes best efforts to ensure that returns, refunds and cancellations are available to the users of the Website, the Company has to place certain restrictions on the same in order to meet its business, legal and contractual obligations. Return, refunds or cancellations may also vary from product to product, in which case each such good sold there under will have specific guidelines which will determine the terms and conditions related to return, refunds or cancellations (the “Guidelines”). In each such case, the Guidelines shall prevail over this Policy and it is important for you to acquaint yourself with the applicable Guidelines while making a purchase on the Website.

What I can return and when?

1. You receive a faulty or defective product
2. You receive a product that is different from what you ordered

What products can NOT be returned?

1. Items that have been used.
2. Items with tampered label/ damaged packaging.

Conditions for returning products

1. The products must be returned in the original condition they were received in along with any bills, labels etc;
2. Products must be in their original form and unsoiled;
3. Brand packaging should be intact;
4. Replacement of a product will be subject to availability of the product on the website at that time.

To raise a dispute, please send an email to [email protected]. Your email must contain name of the product and the order ID along with a detailed description of the nature of the concern. This must be done within 3 days of receipt of the product. Disputes registered after 3 days of delivery shall be entertained. If the reason for return is a valid one, then you must send the product back to the vendor within 7 days agreeing to the refund."

Customer Claims and Disputes

If we inform you that we have received a claim, chargeback or other dispute concerning one of your Transactions, you will deliver any reasonable information we request to confirm you fulfilled the Transaction. If you fail to comply with the prior sentence, or if the claim chargeback, or dispute is not caused by (i) our failure to make your Order Information available as it was received by us or (ii) credit card fraud as described in the Payments Guidelines, then you will promptly reimburse us for the amount of the customer purchase (including the Purchase Price and any taxes ) and all associated credit card association, bank or other payment processing, re-presentment and penalty fees associated with the original purchase and any chargeback or refund, in each case to the extent paid or payable by us.

T&C

Introduction

These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.

You must be at least 18 years of age to use this website.  By using this website and by agreeing to these terms and conditions you warrant and represent that you are at least 18 years of age.

This website uses cookies.  By using this website and agreeing to these terms and conditions, you consent to our Native Circle's use of cookies in accordance with the terms of Native Circle's privacy policy / cookies policy.

License to use website

 Unless otherwise stated, Native Circle and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

 You may view, download for caching purposes only, and print pages [or [OTHER CONTENT]] from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions. 

 You must not:  

republish material from this website (including republication on another website); 

sell, rent or sub-license material from the website; 

 show any material from the website in public;

 reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;

edit or otherwise modify any material on the website; or 

redistribute material from this website [except for content specifically and expressly made available for redistribution. 

 Acceptable use

 You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. 

 You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without Native Circle's express written consent. 

 You must not use this website to transmit or send unsolicited commercial communications. 

 You must not use this website for any purposes related to marketing without Native Circle's express written consent. 

Restricted access

Access to certain areas of this website is restricted.  Native Circle reserves the right to restrict access to other areas of this website, or indeed this entire website, at Native Circle's discretion.

If Native Circle provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential. 

 Native Circle may disable your user ID and password in Native Circle's sole discretion without notice or explanation.

User content

In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose.

You grant to Native Circle a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media.  You also grant to Qtrove the right to sub-license these rights, and the right to bring an action for infringement of these rights

Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or Native Circle or a third party (in each case under any applicable law). 

You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint. 

Native Circle reserves the right to edit or remove any material submitted to this website, or stored on Native Circle 's servers, or hosted or published upon this website.

Notwithstanding Native Circle's rights under these terms and conditions in relation to user content, Native Circle does not undertake to monitor the submission of such content to, or the publication of such content on, this website.

No warranties

This website is provided “as is” without any representations or warranties, express or implied.  Native Circle makes no representations or warranties in relation to this website or the information and materials provided on this website. 

Without prejudice to the generality of the foregoing paragraph, Native Circle does not warrant that:

this website will be constantly available, or available at all; or the information on this website is complete, true, accurate or non-misleading.

Nothing on this website constitutes, or is meant to constitute, advice of any kind.  [If you require advice in relation to any [legal, financial or medical] matter you should consult an appropriate professional.

Limitations of liability

Native Circle will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

to the extent that the website is provided free-of-charge, for any direct loss; for any indirect, special or consequential loss; or for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

These limitations of liability apply even if Native Circle has been expressly advised of the potential loss.

Exceptions

Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit Native Circle 's liability in respect of any:

death or personal injury caused by Native Circle 's negligence; fraud or fraudulent misrepresentation on the part of Native Circle; or matter which it would be illegal or unlawful for Native Circle to exclude or limit, or to attempt or purport to exclude or limit, its liability.

Reasonableness

By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable. 

If you do not think they are reasonable, you must not use this website.

Other parties

You accept that, as a limited liability entity, Native Circle has an interest in limiting the personal liability of its officers and employees.  You agree that you will not bring any claim personally against Native Circle 's officers or employees in respect of any losses you suffer in connection with the website.

Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect Native Circle 's officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as Native Circle.

 Unenforceable provisions

If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.

Indemnity

You hereby indemnify Native Circle and undertake to keep Native Circle indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by Native Circle to a third party in settlement of a claim or dispute on the advice of Native Circle 's legal advisers) incurred or suffered by Native Circle arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

Breaches of these terms and conditions

 Without prejudice to Native Circle 's other rights under these terms and conditions, if you breach these terms and conditions in any way, Native Circle may take such action as Native Circle deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

Variation

Native Circle may revise these terms and conditions from time-to-time.  Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website.  Please check this page regularly to ensure you are familiar with the current version.

Assignment

Native Circle may transfer, sub-contract or otherwise deal with Native Circle 's rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions. 

Severability

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.  If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect. 

Entire agreement

These terms and conditions, together with documents, constitute the entire agreement between you and Native Circle in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.

Law and jurisdiction

These terms and conditions will be governed by and construed in accordance with [GOVERNING LAW], and any disputes relating to these terms and conditions will be subject to the [non-]exclusive jurisdiction of the Bangalore High Court

Shipping Policy

We currently deliver across India to all metros and certain non-metro cities. We have tied up with a reliable logistics partner that ensures reliable delivery of non-perishable items across cities. For perishable goods, we have our own logistics team that will pick your products from the vendor and hand deliver it to you (This service is currently available only within Bangalore). We try our very best to ensure that there are no delays in shipments, but sometimes it's beyond our control.

 Shipping Time

Since most of the products are made to order, we allow the vendors to decide on the lead time they require. This time is indicated alongside each product and reflects in the checkout page. Typically the lead time is 2-4 days.  The logistics partner gets a notification once the vendor has your product ready for dispatch. They will then pick it up from the vendor and deliver it to you between 8am to 9pm on all days Monday to Saturday.

We ship on all days (Monday to Saturday) except Sundays and public holidays.

If you feel that the packaging of the product is tampered or damaged at the time of delivery, please refuse to accept delivery of the product and contact us immediately at [email protected], mentioning your order reference number. We shall ensure a replacement delivery is made to you at the earliest.

In case your shipment is delayed:

In case there is a delay, please send us an email on [email protected] with your order number.

In the unfortunate scenario that your shipment has been misplaced or lost enroute, we can either resend the order to you (if the same products are still in stock), or issue a credit note to you, or reimburse the amount completely to you.

Privacy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

Our website uses cookies.  By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

(1) What information do we collect?

We may collect, store and use the following kinds of personal information:

1. information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation);
2. information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;
3. information that you provide to us for the purpose of registering with us;
4. information that you provide to us for the purpose of subscribing to our website services, email      notifications and/or newsletters;
5. any other information that you choose to send to us; and
6. other information.

(2) Cookies

(3) Using your personal information

1. administer the website;
2. improve your browsing experience by personalising the website;
3. enable your use of the services available on the website;
4. send to you goods purchased via the website, and supply to you services purchased via the website;
5. send statements and invoices to you, and collect payments from you;
6. send you general (non-marketing) commercial communications;
7. send you email notifications which you have specifically requested;
8. Native Circle frequently gives out offers to give registered and unregistered members the opportunity to win great discounts and vouchers. Information collected by us for such activities may include contact information and survey questions, which are used to notify contest winners and develop promotions and products respectively. As a member, you will also occasionally receive updates from us about special offers and new products, and in addition, you may look forward to receiving newsletters and exclusive promotions offering special deals. However, you may choose at any time to no longer receive these email messages;
9. provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
10. deal with enquiries and complaints made by or about you relating to the website; and
11. other uses

(4) Disclosures

1. to the extent that we are required to do so by law;
2. in connection with any legal proceedings or prospective legal proceedings;
3. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
4. to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling; and
5. to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
Except as provided in this privacy policy, we will not provide your information to third parties.

(5) International data transfers

(6) Security of your personal information

(7) Policy amendments

(8) Your rights

(9) Third party websites

(10) Updating information

(11)  Contact